PAYMENT
Q: What payment methods do you offer?
A: We are currently offering PayPal, but will soon also be taking credit card payments (ETA Dec 15, 2011)
SECURITY CONCERNS
Q: What's the catch?
A: This comes up a lot more than we expected, but it makes sense. If you're going to rely on us to protect your privacy online, you probably want to know how we make money doing it. Quite simply, we rely on users who like the service or want extra features (PPTP VPN, servers outside of the USA) to upgrade. It doesn't take many upgrades for this model to work. Only a couple percent and we're profitable. This is based on the same model that you see on lots of online products and services like Skype, Dropbox and Evernote. Free gives you some good service and paid gives you enhanced features.
Q: Do you guys data mine or sell/share any information?
A: We don't know how to be more clear on this. No. Absolutely not. Never. Not even a chance.
Q: Is your software spyware/malware free?
A: Absolutely. We never hide any software in our client installer. If we ever offer a partner product or software, you can be assured it will be VERY clear about what it is and why we're offering it. No one likes crapware jammed into installs. Secondly, if you're ultra paranoid (and there's nothing wrong with that) you can connect to us without ANY software using PPTP.
Q: How do I know I can trust you guys?
A: That's a loaded question, but we get it a lot so it's worth addressing. We can't "make" you trust us. We can only act in a way that shows you the kind of company we are. We are always responsive, and you can reach us through virtually any means you would like. Post on our facebook, twitter, email or phone. We do not hide, and we welcome public questions. If you're thinking about a concern or have a question then that means others are too. And we're always happy to explain exactly what we're doing. It's important that we remain transparent and open. So please ask anything directly to us and we'll respond well.
Q: What's the difference between proXPN Free & proXPN Premium?
A: proXPN Premium accounts have no bandwidth restrictions, all available ports are open, PPTP VPN enabled (in addition to our standard OpenVPN), full access to all proXPN servers world-wide, and port selection (select which port to connect to proXPN on)
THE BASICS
Q: What is proXPN?
A: proXPN is a free VPN service that secures your existing internet connection. This is particularly useful in wi-fi hotspots and other untrusted locations. Even at home, proXPN adds an extra layer of protection to your internet connection.
Q: How does proXPN work?
A: proXPN works by creating a secure, highly encrypted connection (VPN tunnel) between your computer and the Internet. This protects your identity and activity online by making it impossible for anyone to sniff your data in transit. In addition, no records of your online activity are kept by us (unlike your ISP).
Q: Can I use your VPN instead of my current ISP?
A: No. proXPN is an enhancement to your existing internet connection and does not replace your ISP. You will need an existing broadband internet connection such as DSL, cable, fiber, etc) to be able to use proXPN.
Q: Does it work with my mobile phone?
A: We offer setup instructions for the iPhone (works on iPad, also). It's also possible to use these same instructions for other mobile phones, as well. iPhones use PPTP VPN, which is available to proXPN Premium users on request. Please note that Android phones are not guaranteed to work, due to the fractured nature of the Android OS. We've had reports of good luck from some Android users, not so good with others (depending on carrier).
Q: I've tried numerous times to use the ProXPN PPTP VPN service on my mobile device while traveling & sometimes when I attempt to connect, I am immediately disconnected. The connection seems to work at some places, but not others. When it doesn't work, I get an error after a few seconds saying that I was disconnected by the PPP server. How do I work around this?
A: This is typically caused by the connection local to you (the wireless access point your mobile device is connecting to) not being properly configured to allow for PPTP VPN Passthrough. The only way to fix this is to contact the network admin of the wireless access point in question and ask them to enable PPTP VPN Passthrough (specifically, to open port 1723 TCP and the GRE protocol).
FOR ADVANCED USERS
Q: What level of encryption do you provide?
A: Our standard/premium service uses 2,048-bit certificates.
Q: Where are your servers located?
A: In the United States cities of Los Angeles, Miami, New York City, and Seattle. This allows access to American content restricted in other regions of the world. We also have locations in NL, SG, and in the UK. Please feel free to let us know if there are other locations that you'd like to see. Also, please note that access to servers outside of the Miami location is available to proXPN Premium users only.
Q: Can I connect to my proXPN account from multiple devices at the same time?
A: You can set up proXPN on as many computers / mobile devices as you like, but simultaneous connections to a single account are not supported.
Q: Does proXPN also protect other protocols like Skype, YIM, ICQ, or FTP??
A: Yes. Once you are connected to proXPN, all programs on your computer using the internet will transit through the encrypted tunnel.
Q: Which ports should be open on my router and firewall for it to work?
A: For the majority of setups the necessary port(s) are already open. This is because we use port 443 (the common SSL port). This means that if your browser can get to an SSL enabled website then our client will work without any tinkering necessary. If you're connecting via PPTP VPN (such as on a phone) you'll need to ensure that the router your mobile device is connected to has port 1723 (TCP) open and is allowing the GRE protocol 47.
STILL HAVE A QUESTION?
Please email us or post it on Facebook or Twitter. We're always eager to hear from you.
Q: What payment methods do you offer?
A: We are currently offering PayPal, but will soon also be taking credit card payments (ETA Dec 15, 2011)
SECURITY CONCERNS
Q: What's the catch?
A: This comes up a lot more than we expected, but it makes sense. If you're going to rely on us to protect your privacy online, you probably want to know how we make money doing it. Quite simply, we rely on users who like the service or want extra features (PPTP VPN, servers outside of the USA) to upgrade. It doesn't take many upgrades for this model to work. Only a couple percent and we're profitable. This is based on the same model that you see on lots of online products and services like Skype, Dropbox and Evernote. Free gives you some good service and paid gives you enhanced features.
Q: Do you guys data mine or sell/share any information?
A: We don't know how to be more clear on this. No. Absolutely not. Never. Not even a chance.
Q: Is your software spyware/malware free?
A: Absolutely. We never hide any software in our client installer. If we ever offer a partner product or software, you can be assured it will be VERY clear about what it is and why we're offering it. No one likes crapware jammed into installs. Secondly, if you're ultra paranoid (and there's nothing wrong with that) you can connect to us without ANY software using PPTP.
Q: How do I know I can trust you guys?
A: That's a loaded question, but we get it a lot so it's worth addressing. We can't "make" you trust us. We can only act in a way that shows you the kind of company we are. We are always responsive, and you can reach us through virtually any means you would like. Post on our facebook, twitter, email or phone. We do not hide, and we welcome public questions. If you're thinking about a concern or have a question then that means others are too. And we're always happy to explain exactly what we're doing. It's important that we remain transparent and open. So please ask anything directly to us and we'll respond well.
Q: What's the difference between proXPN Free & proXPN Premium?
A: proXPN Premium accounts have no bandwidth restrictions, all available ports are open, PPTP VPN enabled (in addition to our standard OpenVPN), full access to all proXPN servers world-wide, and port selection (select which port to connect to proXPN on)
THE BASICS
Q: What is proXPN?
A: proXPN is a free VPN service that secures your existing internet connection. This is particularly useful in wi-fi hotspots and other untrusted locations. Even at home, proXPN adds an extra layer of protection to your internet connection.
Q: How does proXPN work?
A: proXPN works by creating a secure, highly encrypted connection (VPN tunnel) between your computer and the Internet. This protects your identity and activity online by making it impossible for anyone to sniff your data in transit. In addition, no records of your online activity are kept by us (unlike your ISP).
Q: Can I use your VPN instead of my current ISP?
A: No. proXPN is an enhancement to your existing internet connection and does not replace your ISP. You will need an existing broadband internet connection such as DSL, cable, fiber, etc) to be able to use proXPN.
Q: Does it work with my mobile phone?
A: We offer setup instructions for the iPhone (works on iPad, also). It's also possible to use these same instructions for other mobile phones, as well. iPhones use PPTP VPN, which is available to proXPN Premium users on request. Please note that Android phones are not guaranteed to work, due to the fractured nature of the Android OS. We've had reports of good luck from some Android users, not so good with others (depending on carrier).
Q: I've tried numerous times to use the ProXPN PPTP VPN service on my mobile device while traveling & sometimes when I attempt to connect, I am immediately disconnected. The connection seems to work at some places, but not others. When it doesn't work, I get an error after a few seconds saying that I was disconnected by the PPP server. How do I work around this?
A: This is typically caused by the connection local to you (the wireless access point your mobile device is connecting to) not being properly configured to allow for PPTP VPN Passthrough. The only way to fix this is to contact the network admin of the wireless access point in question and ask them to enable PPTP VPN Passthrough (specifically, to open port 1723 TCP and the GRE protocol).
FOR ADVANCED USERS
Q: What level of encryption do you provide?
A: Our standard/premium service uses 2,048-bit certificates.
Q: Where are your servers located?
A: In the United States cities of Los Angeles, Miami, New York City, and Seattle. This allows access to American content restricted in other regions of the world. We also have locations in NL, SG, and in the UK. Please feel free to let us know if there are other locations that you'd like to see. Also, please note that access to servers outside of the Miami location is available to proXPN Premium users only.
Q: Can I connect to my proXPN account from multiple devices at the same time?
A: You can set up proXPN on as many computers / mobile devices as you like, but simultaneous connections to a single account are not supported.
Q: Does proXPN also protect other protocols like Skype, YIM, ICQ, or FTP??
A: Yes. Once you are connected to proXPN, all programs on your computer using the internet will transit through the encrypted tunnel.
Q: Which ports should be open on my router and firewall for it to work?
A: For the majority of setups the necessary port(s) are already open. This is because we use port 443 (the common SSL port). This means that if your browser can get to an SSL enabled website then our client will work without any tinkering necessary. If you're connecting via PPTP VPN (such as on a phone) you'll need to ensure that the router your mobile device is connected to has port 1723 (TCP) open and is allowing the GRE protocol 47.
STILL HAVE A QUESTION?
Please email us or post it on Facebook or Twitter. We're always eager to hear from you.
